Notification on Suspension of Seat Reservation and Online Check-in Service

Dear passengers,

Being affected by the COVID-19 epidemic, US Vietnam Jet Airlines is now suspending seat reservation and online check-in service for all flights, as follows:

1. Starting from March 27, 2020, seat reservation and online check-in service will be suspended, and the resumption time is yet to be determined.

2. Due to the impact of the epidemic, your seat(s) may be adjusted. If you paid for your seat, you may apply for a refund at the original purchase channel after seat adjustment. Seats purchased through the official website of US Vietnam Jet Airlines can be handled by contacting the customer service hotline.

3. It is recommended that you reserve sufficient time to arrive at the airport to handle boarding pass, luggage check-in services, etc.

US Vietnam Jet Airlines will pay close attention to the development of the epidemic, adjust flight policies in due course according to national policies and the needs of passengers, to provide safety guarantee for passengers to travel.

We apologize for the inconvenience that may cause you. Your attention will be appreciated.

US Vietnam Jet Airlines